Frequently Asked Questions

Creating a campaign is simple! Click "Start a Campaign" in the header, choose your campaign type (fundraising, petition, or hybrid), fill in the details with our step-by-step wizard, and use our AI assistant to help craft compelling content. You can set goals, deadlines, and upload media to make your campaign stand out.

You can create three types of campaigns: Fundraising campaigns to raise money for causes, Petition campaigns to collect signatures and advocate for change, or Hybrid campaigns that combine both fundraising and petition elements. Choose the type that best fits your goals.

Most campaigns can be set up in 10-15 minutes. Our streamlined process and AI content assistant help you create compelling campaigns quickly. You can always edit and improve your campaign after it goes live.

Yes! Campaign creators can edit their campaigns at any time. You can update descriptions, goals, deadlines, and media. However, some changes (like campaign type) may require admin approval to ensure consistency.

In your campaign dashboard, navigate to the Team section. You can invite team members by email, assign roles (owner, admin, or member), and manage permissions. Team members can help manage the campaign, post updates, and coordinate efforts.

You can still withdraw funds even if you don't reach your goal. The goal is a target to motivate supporters, but all funds raised can be used for your cause. You can also extend your deadline or adjust your goal if needed.

Supporters can donate using Paystack, which accepts cards, mobile money, and bank transfers. Donations are processed securely and funds are held until you request withdrawal. You can track all donations in real-time through your campaign dashboard.

We currently support Paystack, which accepts major credit/debit cards, mobile money (MTN, Vodafone, AirtelTigo), and bank transfers. All payments are processed securely with encryption and fraud protection.

Supporters can choose to make monthly recurring donations. They'll be charged automatically each month until they cancel. You can see recurring supporters, monthly totals, and manage subscriptions in your dashboard. Supporters can cancel anytime from their profile.

Funds are available for withdrawal once donations are verified (usually within 24-48 hours). Campaign creators can request withdrawals through their dashboard. Withdrawal requests are processed within 3-5 business days.

Payment processors charge a small transaction fee (typically 2-3%). Ardent Africa does not charge additional platform fees for standard campaigns. Premium features may have associated costs, which are clearly displayed.

Refund requests are handled on a case-by-case basis. Donors can request refunds through their profile, and campaign creators or admins can process refunds. Refunds are subject to our refund policy and may take 5-10 business days to process.

We use bank-level security with SSL encryption for all transactions. Payment processing is handled by Paystack, a PCI DSS compliant payment processor. We never store your full card details or payment credentials on our servers.

Yes. We take data privacy seriously and comply with data protection regulations. Your personal information is encrypted and stored securely. We never share your data with third parties without consent, except as required for payment processing.

Yes! When making a donation, you can choose to donate anonymously. Your name won't appear on public leaderboards, but campaign creators can still see donation amounts (without your name) for accounting purposes.

Campaigns can be verified by submitting verification documents through the dashboard. Our team reviews verification requests to ensure campaigns are legitimate. Verified campaigns display a verification badge to build trust with supporters.

Our Donor Guarantee ensures that if a campaign is found to be fraudulent or misuses funds, we will work to recover donations and provide refunds. We have strict policies and monitoring to protect donors and maintain platform integrity.

Click "Sign Up" in the header, enter your email and create a password, or sign up with Google. You'll receive a confirmation email to verify your account. Once verified, you can start creating campaigns or supporting causes.

Yes! You can enable a public profile in your account settings. This creates a shareable profile page showing your total impact (signatures, donations), supported campaigns, and achievements. You can customize your username and profile visibility.

Achievements are badges you earn for various actions on the platform, like "First Signature", "10 Signatures", "First Donation", or "Monthly Supporter". They appear on your profile and showcase your commitment to social causes.

Go to your Profile page from the account menu. You can update your name, bio, location, interests, and profile picture. Changes are saved immediately and reflected across the platform.

Yes, you can delete your account from your profile settings. This will remove your personal information, but campaign data and donation records may be retained for legal and accounting purposes as required by law.

Peer-to-peer (P2P) fundraising allows supporters to create their own personal fundraising pages for your campaign. They can set individual goals, share their personal story, and track their progress. All funds raised through P2P pages count toward the main campaign total.

Use the share buttons on your campaign page to share on social media, via email, or copy a link. We also provide advocacy tools to generate email templates and social media posts optimized for each platform.

Discussion groups are community forums attached to campaigns. Campaign creators can create groups for supporters to discuss the cause, share ideas, and build community. Posts support threaded replies for organized conversations.

Campaign creators and admins can export signatures and donation data as CSV or PDF files. Use the "Export Signatures" button on your campaign page. Exports include names, emails, locations, comments, and dates (subject to privacy settings).

You can contact our support team through the Contact Us page, email us directly, or check our Help Center. We typically respond within 24-48 hours. For urgent issues, please use the contact form and mark it as urgent.

Ardent Africa is available across Africa, though payment methods may vary by country. We support Paystack in countries where it's available. We're continuously expanding our payment options and country coverage.