Frequently Asked Questions

Creating a campaign is simple! Click "Start a Campaign" in the header, choose your campaign type (fundraising, petition, or hybrid), fill in the details with our step-by-step wizard, and use our AI assistant to help craft compelling content. You can set goals, deadlines, and upload media to make your campaign stand out.

You can create three types of campaigns: Fundraising campaigns to raise money for causes, Petition campaigns to collect signatures and advocate for change, or Hybrid campaigns that combine both fundraising and petition elements. Choose the type that best fits your goals.

Most campaigns can be set up in 10-15 minutes. Our streamlined process and AI content assistant help you create compelling campaigns quickly. You can always edit and improve your campaign after it goes live.

Yes! Campaign creators can edit their campaigns at any time. You can update descriptions, goals, deadlines, and media. However, some changes (like campaign type) may require admin approval to ensure consistency.

In your campaign dashboard, navigate to the Team section. You can invite team members by email, assign roles (owner, admin, or member), and manage permissions. Team members can help manage the campaign, post updates, and coordinate efforts.

You can still withdraw funds even if you don't reach your goal. The goal is a target to motivate supporters, but all funds raised can be used for your cause. You can also extend your deadline or adjust your goal if needed.

Supporters can donate using Paystack, which accepts cards, mobile money, and bank transfers. Donations are processed securely and funds are held until you request withdrawal. You can track all donations in real-time through your campaign dashboard.

We currently support Paystack, which accepts major credit/debit cards, mobile money (MTN, Vodafone, AirtelTigo), and bank transfers. All payments are processed securely with encryption and fraud protection.

Supporters can choose to make monthly recurring donations. They'll be charged automatically each month until they cancel. You can see recurring supporters, monthly totals, and manage subscriptions in your dashboard. Supporters can cancel anytime from their profile.

Funds are available for withdrawal once donations are verified (usually within 24-48 hours). Campaign creators can request withdrawals through their dashboard. The available withdrawal amount is your net balance (total donations minus the 7% fee and any previous withdrawals). Withdrawal requests are processed within 3-5 business days.

Yes. A total of 7% is deducted from each donation: a 2% payment processing fee (which covers payment gateway charges and withdrawal payout costs) and a 5% platform fee (which supports platform operations, customer support, and ongoing development). Donors pay the full amount — fees are deducted from what campaign creators receive. For example, if a donor gives GHS 100, the campaign creator receives GHS 93. Visit our Fees & Charges page at /fees for a full breakdown, examples, and an interactive calculator.

Fees are calculated as a percentage of each individual donation at the time it is received. The 2% payment processing fee and 5% platform fee are applied automatically. The net amount (what you receive) is shown on your dashboard, and a detailed fee breakdown is available for every donation. Campaign creators accept these fee terms when creating a fundraising or hybrid campaign.

Refund requests are handled on a case-by-case basis. Donors can request refunds through their profile, and campaign creators or admins can process refunds. Refunds are subject to our refund policy and may take 5-10 business days to process.

We use bank-level security with SSL encryption for all transactions. Payment processing is handled by Paystack, a PCI DSS compliant payment processor. We never store your full card details or payment credentials on our servers.

Yes. We take data privacy seriously and comply with data protection regulations. Your personal information is encrypted and stored securely. We never share your data with third parties without consent, except as required for payment processing.

Yes! When making a donation, you can choose to donate anonymously. Your name won't appear on public leaderboards, but campaign creators can still see donation amounts (without your name) for accounting purposes.

Campaigns can be verified by submitting verification documents through the dashboard. Our team reviews verification requests to ensure campaigns are legitimate. Verified campaigns display a verification badge to build trust with supporters.

Our Donor Guarantee ensures that if a campaign is found to be fraudulent or misuses funds, we will work to recover donations and provide refunds. We have strict policies and monitoring to protect donors and maintain platform integrity.

Click "Sign Up" in the header, enter your email and create a password, or sign up with Google. You'll receive a confirmation email to verify your account. Once verified, you can start creating campaigns or supporting causes.

Yes! You can enable a public profile in your account settings. This creates a shareable profile page showing your total impact (signatures, donations), supported campaigns, and achievements. You can customize your username and profile visibility.

Achievements are badges you earn for various actions on the platform, like "First Signature", "First Donation", "Campaign Creator", or "Champion Supporter". You can view all your achievements on the Achievements page, track your progress, and see which achievements you haven't unlocked yet. When you earn a new achievement, you'll see a celebration notification!

To register your NGO, sign in to your account and click "Register as NGO" from your dashboard, settings page, or header menu. You'll complete a multi-step form with your organization name, description, logo, and banner. After submission, your NGO profile will be reviewed for verification. Once verified, your NGO will appear in the NGO directory with a verification badge.

User interests help us personalize your experience by recommending campaigns that match your passions. When you sign up, you'll be prompted to select categories you care about (like Education, Healthcare, Clean Water, etc.). Based on your interests and location, we'll show you personalized campaign recommendations on the homepage and throughout the platform. You can update your interests anytime in your settings.

Go to your Profile page from the account menu. You can update your name, bio, location, interests, and profile picture. Changes are saved immediately and reflected across the platform.

Yes, you can delete your account from your profile settings. This will remove your personal information, but campaign data and donation records may be retained for legal and accounting purposes as required by law.

You can message other users by visiting their profile and clicking the "Message" button, or by going to the Messages section in your dashboard menu. Start a conversation and send real-time messages to connect with campaign creators or supporters.

Yes! You can message campaign creators directly through the messaging system. This is a great way to ask questions, provide feedback, or coordinate support for their campaigns.

All your conversations are accessible from the Messages page in your dashboard. You can see all active conversations, view message history, and mark messages as read. The interface shows unread message counts and timestamps.

Yes, all messages are private and only visible to the participants in the conversation. We use secure encryption to protect your communications, and messages are not shared with third parties.

You can react to forum posts by clicking the reaction buttons below each post. Choose from different reaction types like like, heart, or laugh to express your feelings. Each user can add one reaction per post.

When creating or replying to a forum post, type "@" followed by a username to mention another user. An autocomplete menu will appear to help you find the right user. Mentioned users will receive notifications about your post.

Yes! Our forum includes a rich text editor that allows you to format your posts with bold, italic, lists, links, and more. This helps you create more engaging and readable content for the community.

You can search for discussions using the search bar in the discussion groups list. Filter by keywords, categories, or browse by group. The search helps you find relevant conversations quickly.

Yes! Ardent Africa is a Progressive Web App (PWA) that works offline. Once you've visited pages, they're cached and available offline. You can browse previously viewed content, though some features like new donations require an internet connection.

On mobile devices, you'll see an install prompt when visiting the site. You can also install it manually: on iOS, tap the Share button and select "Add to Home Screen"; on Android, use the browser menu and select "Install App" or "Add to Home Screen".

Yes! When submitting impact reports or creating campaign updates on mobile devices, you can use the "Take Photo" button to access your device camera directly. This makes it easy to capture and share impact photos on the go.

The app works partially offline. You can view cached pages and previously loaded content, but features like making donations, sending messages, or viewing new content require an active internet connection.

Quick actions are shortcut cards in your dashboard that let you quickly access common tasks like creating a new campaign, viewing your campaigns, checking analytics, or managing withdrawals. They help you navigate faster and be more productive.

Your dashboard displays visual goal progress tracking for all active campaigns. You can see progress bars, percentage completion, and remaining amounts. The dashboard also provides personalized insights and recommendations to help you reach your goals.

The dashboard provides personalized insights based on your campaign performance, including recommendations for improvement, success tips, best practices, and performance comparisons. These insights help you optimize your campaigns for better results.

Peer-to-peer (P2P) fundraising allows supporters to create their own personal fundraising pages for your campaign. They can set individual goals, share their personal story, and track their progress. All funds raised through P2P pages count toward the main campaign total.

Use the share buttons on your campaign page to share on social media, via email, or copy a link. We also provide advocacy tools to generate email templates and social media posts optimized for each platform.

Discussion groups are community forums attached to campaigns. Campaign creators can create groups for supporters to discuss the cause, share ideas, and build community. Posts support threaded replies, rich text formatting, reactions, and user mentions for organized conversations. You can access discussions from the "Discussions" tab on any campaign page or visit the Community page to browse all discussions.

Campaign challenges are friendly competitions between campaigns. Campaign creators can create challenges (like fundraising goals or signature targets) and invite other campaigns to participate. Participants compete on leaderboards, and winners are recognized. Challenges help build engagement and create friendly competition to drive impact.

The marketplace connects campaign creators with professional service providers. You can find designers, videographers, marketers, consultants, and writers to help make your campaign successful. Browse services by category, read reviews and ratings, and book services directly. Service providers can list their services, showcase portfolios, and manage bookings.

Visit the Volunteer page to browse available volunteer opportunities. You can filter by campaign, skills required, location, and time commitment. When you find an opportunity that interests you, click "Apply" to submit your application. Campaign creators can also create volunteer opportunities for their campaigns to find skilled volunteers.

Impact reports show the real-world results of campaigns. Campaign creators can submit impact reports with photos, metrics, and descriptions of how funds were used and what impact was achieved. Verified impact reports appear on campaign pages and in the Impact Reports showcase. This transparency helps build trust and shows donors the difference their support makes.

Campaign creators and admins can export signatures and donation data as CSV or PDF files. Use the "Export Signatures" button on your campaign page. Exports include names, emails, locations, comments, and dates (subject to privacy settings).

You can contact our support team through the Contact Us page, email us directly, or check our Help Center. We typically respond within 24-48 hours. For urgent issues, please use the contact form and mark it as urgent.

Ardent Africa is available across Africa, though payment methods may vary by country. We support Paystack in countries where it's available. We're continuously expanding our payment options and country coverage.